Return and Refund Policy for LawConnect

At LawConnect, we strive to ensure client satisfaction with our services. This Return and Refund Policy outlines the conditions under which refunds are issued. Please read this policy carefully before purchasing any services on our website at LawConnect. By using our Site and purchasing our services, you agree to this policy.

1. Scope of Services
LawConnect provides legal consultation and related professional services. Given the nature of these services, our refund policy differs from policies for physical goods. Refunds are considered based on the specific service provided and the circumstances of the request.

2. Eligibility for Refunds
Refunds may be issued in the following circumstances:
Cancellation Before Service Commencement: If a client cancels a scheduled service before any work has begun, they may be eligible for a full or partial refund, depending on the service terms.
Service Not Rendered: If LawConnect is unable to render the agreed-upon service due to unforeseen circumstances, a full or partial refund may be considered.
Dissatisfaction with Service: If a client is dissatisfied with the quality of a completed service, LawConnect will review the request and may offer a partial refund, service credit, or alternative solutions based on an assessment of the specific case.
Please note that refunds are generally not issued once services have commenced or been completed, as time and resources have already been invested in fulfilling the service.

3. Refund Process
To request a refund, clients should contact LawConnect using the contact details provided below. The refund request must include:
The client’s name and contact information.
The service purchased and date of purchase.
The reason for the refund request, along with any supporting details.
LawConnect will review each request and respond within 14 business days. Approved refunds will be processed within 30 days, and the amount refunded will be based on the original payment method.

4. Non-Refundable Services
The following services are non-refundable:
Consultations Already Rendered: Fees for completed consultations or advisory sessions are non-refundable.
Customized Services: Services tailored to specific client needs, including specialized legal research and document preparation, are generally non-refundable once work has commenced.
Expedited or Rush Services: Additional fees paid for rush services or expedited processing are non-refundable.

5. Chargebacks
We encourage clients to contact LawConnect directly with any service concerns. If a chargeback is initiated through the client’s financial institution, LawConnect reserves the right to dispute the chargeback, provided the service was rendered in accordance with the terms agreed upon.

6. Additional Information on Refunds for Online Payments
Refunds for online payments are issued to the original payment method. If the original payment method is unavailable, LawConnect will work with the client to arrange an alternative refund method. Transaction fees for online payments, where applicable, may not be refundable, depending on the payment provider’s policy.

7. Privacy and Data Collection
LawConnect collects and processes data in line with our Privacy Policy, including information on Google Ads and Bing Ads. By requesting a refund, clients agree to the terms outlined in our Privacy Policy, which includes data collection related to transaction processing, support, and communication.
LawConnect may use Google Ads and Bing Ads for advertising purposes, which involves data collection by these platforms. For more information, refer to our Privacy Policy and Cookie Policy.

8. Changes to This Policy
LawConnect may update this Return and Refund Policy from time to time. Updates will be posted on this page with an effective date. Continued use of the Site following any changes indicates acceptance of the revised policy.

9. Contact Information
For questions regarding this Return and Refund Policy, please contact us at:

Address: 18 Walmer Dr, Singapore 555043
Email: info@LawConnecta.com
Phone: +65 6289 5300